Terms and Conditions

The customer shall pay the taxi fare as displayed in the meter, parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi services. The toll charges will be payable by customer as applicable, only when the customer is travelling in Makkal Auto cab & crosses the toll post.

The Customer agrees and acknowledges that the use of the services offered by Makkal Auto is at the sole risk of the Customer and that Makkal Auto disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Makkal Auto shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of taxi service or due to the failure of Makkal Auto to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the service’s recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer teletransmission or telecommunications system or other circumstances whether or not beyond the control of Makkal Auto or any person or any organization involved in the above.

Makkal Auto shall be entitled, at any time, without giving any reason or prior notice to terminate the booking of taxis done by the Customer

Makkal Auto encourages all its customers to take full responsibility of their belongings. In case of lost items inside the Makkal Auto Cabs during the journey, Makkal Auto will try to locate the items on a "best-effort" basis, but is not responsible in case of loss or damage to the same.

If the Customer leaves any items in the taxi or has any complaint in respect of the service or the use of the taxi, the Customer has to inform Makkal Auto of the same in writing within 24hours of using the taxi.

Makkal Auto shall be entitled to add to, vary or amend any or all of the terms and conditions at any time and the customer shall be bound by such additions, variations or amendments.

All the calls made to our call centre are recorded by us for quality and training purposes.

All vehicles registered with Makkal Auto are continuously tracked using GPS for security reasons only.

Makkal Auto does not warrant that this site, its servers, or e-mail sent from Makkal Auto website are free of viruses or other harmful components. Makkal Auto will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Cancellation And Refund policy:

We are not collecting any advances from any of our customers after completing the trips we are showing the fare to the customer before collecting the payment so there is no refund option. And if suppose customer may cancelling a conformed trip means customer may pay the booking charges.